Report a technical problem: Difference between revisions
(Created page with "To report a problem with the MR system, you can either: * email [mailto:tina.pavlin@biomed.uib.no Tina] directly or * register the problem in our booking system. To register...") |
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To report a problem with the MR system, you can either: | To report a problem with the MR system, you can either: | ||
* email [mailto:tina.pavlin@biomed.uib.no Tina] directly or | * '''email [mailto:tina.pavlin@biomed.uib.no Tina]''' directly or | ||
* register the problem in our booking system. | * '''register the problem in our booking system'''. | ||
To register the problem in the [http://elabexperts.com/bergen/Public/FacilityLogin.aspx booking system], do the following: | To register the problem in the [http://elabexperts.com/bergen/Public/FacilityLogin.aspx booking system], do the following: | ||
Revision as of 13:16, 3 May 2013
To report a problem with the MR system, you can either:
- email Tina directly or
- register the problem in our booking system.
To register the problem in the booking system, do the following:
- Login into the booking system,
- Click on the instrument picture in the Home menu or the magnifying glass under Instrument,
- Under More details, there are 5 flags: Issues, Contacts, Questions, Comments, Instrument FAQ. Select Issues,
- Click Add new issue,
- Explain the problem and choose the degree of priority.
- The administrator of the instrument, in this case Tina, will be notified of the problem.
- When the problem is resolved, this will be indicated in the rightmost column.
- You can also Add new comment if you have general comments about the instrument or the facility.